REMOTE ENGINEERING PACKAGES

Remote engineering brings your site to us, and our best teams to you, meaning you are fully supported regardless of the uncertainty, risks and restrictions imposed by COVID-19.

Our remote engineering packages give you instant access to our wide range of skill sets and certified, site-experienced electrical, mechanical, structural and control systems engineers.

Check out our COVID-19 support packages for 7-day Remote Engineering, Remote Process Control Systems Support, and External Auditing + Certification below:

  • 7-Day remote engineering
  • remote process control systems support
  • External Auditing + certification

7-DAY ENGINEERING SUPPORT

Protect your operations against immediate breakdowns, delays and productivity losses with Waterline’s 7-day on-call remote engineering services. Designed to support you when you need it most, we can assist with your projects, breakdowns, certification issues, and any other operational engineering problems that may arise onsite. This may include:

  • Electrical, Mechanical and Structural Engineering services – e.g. electrical capacity upgrades, back-up generation, new equipment additions
  • Operational Technology – e.g. control system changes, data and change management
  • Asset Reliability – e.g. reducing downtime on a conveyor, stacker or reclaimer
  • Commissioning – e.g. process control system testing, electrical system validation via video link

benefits to you:

  • One-stop-shop

    Access Waterline’s full range of engineering disciplines in a single phone call

  • Guaranteed Prioritisation and Support

    7-day on-call support

  • Remote Solutions

    No personnel required onsite to minimise your risk and limit costs

  • The Right Experience

    Site-experienced engineers with a comprehensive understanding of site operations

7-day

package inclusions:

7-Day Engineering Support Inclusions BASIC ESSENTIAL PREMIUM
7-day on-call support
Monthly allowance of hours (business hours)
4
20
80
Monthly allowance of hours (after hours)
2
10
30
Remote support at SOR, for hours above monthly allowance
Free 1 x 3D printed model of a site asset (value $1,000) Eg. Substation, dragline, roof support
-
-

* package PROVISIONS:

  • This offer is valid until October 31st, 2020
  • Remote support completed during business hours is for a minimum of 1 hour, as per our schedule of rates
  • Remote support completed after hours is for a minimum 2 hours, as per our schedule of rates
  • Business hours: 8am to 5pm (AEST), Mon-Fri (excluding public holidays)
  • Bonus 3D printed model to the value of $1,000 (applies to Premium package only)
  • One-off purchase order required to commence remote service engagement  

Our site-experienced engineers represent various disciplines including electrical, mechanical and structural engineering

REMOTE PCS SUPPORT

In the instance your site is without adequate process control system (PCS) support, control system issues can leave your site vulnerable to operational disruptions, reduced efficiency, compliance issues, and more. Waterline will ensure your operation is supported 24/7 with site-experienced PCS engineers who can identify faults, diagnose failures and troubleshoot problems from any location, efficiently helping restore your full operations and functionality.

benefits to you:

  • Guaranteed Prioritisation and Support

    24-hour, 7-day on-call support

  • Remote Solutions

    No personnel required onsite to minimise your risk and limit costs

  • Secure Support

    Your project is secured against the sudden unavailability of your team

  • The Right Experience

    Site-experienced engineers with a comprehensive understanding of site operations

  • No Lock-in Contracts

    To get your site supported as quickly as possible, this package is also offered on a month-by-month basis

pcs1

package inclusions:

Remote PCS Support Inclusions (per month) BASIC ESSENTIAL PREMIUM
7-day on-call support
Monthly allowance of hours (business hours)
-
12
30
Monthly allowance of hours (after hours)
-
6
10
Dashboard for real-time transparency
-
-
Free 1 x 3D printed model of a site asset (value $1,000) Eg. Substation, dragline, roof support
-
-
Free implementation to site control system and processes
-

* package PROVISIONS:

  • This offer is valid until October 31st, 2020
  • Remote support completed during business hours is for a minimum of 1 hour, as per our schedule of rates
  • Remote support completed after hours is for a minimum 2 hours, as per our schedule of rates
  • Business hours: 8am to 5pm (AEST), Mon-Fri (excluding public holidays)

Our PCS engineers can identify faults, diagnose failures and troubleshoot problems from any location, anytime 24-7

EXTERNAL AUDITING + CERTIFICATION

Onsite auditing and certification can be time-consuming, expensive and subject to delays from site constraints, resulting in project delays and productivity loss. We offer remote auditing and certification to a range of Australian standards and site specifications, ensuring compliance with the relevant legislation and your company policies. We perform your inspections via video link, using photographs and documentation reviews, and easily working with your schedule. This helps you eliminate the need to coordinate contractors, obtain site access permits and manage unexpected site constraints.  

Waterline’s site-experienced engineers and technical experts complete certifications to standards including AS3000, AS3007, AS4324, AS1170 and more, remotely assessing the compliance of your equipment and installations. We can also assist with specific site processes such as ‘Equipment Introduction to Site’ giving you the confidence that the equipment entering your site is compliant and fit for purpose.

benefits to you:

  • fast turnaround

    Guaranteed 24-hour turnaround for quotations.

  • The Right Experience

    Site-experienced engineers with a comprehensive understanding of site operations

  • Secure Support

    Your project is secured against the sudden unavailability of your team

  • One-stop-shop

    Gain access instantly to our certified engineers across electrical, mechanical, structural, PCS, hazardous areas, and functional and machine safety

  • Remote Technology

    Waterline has been utilising technology to perform remote site inspections for almost a decade

package inclusions:

External Auditing + Certification 20% OFF
Senior Engineer remote auditing or certification projects

* package PROVISIONS:

  • This offer is valid until October 31st, 2020

Have confidence that the equipment entering your site is compliant and fit for purpose

check out our OTHER REMOTE ENGINEERING packages

3D PRINTING + ASSET MODELLING

up to 30% off 3D Prints

VIEW PACKAGE

24-hour DRAFTING turnaround

20% OFF + FREE 3D PRINT

VIEW PACKAGES

20% off WORKFORCE MOBILITY

PLUS FREE SOFTWARE IMPLEMENTATION

VIEW PACKAGES

SOME OF OUR VALUED CLIENTS WHO HAVE ENJOYED THE BENEFITS OF OUR REMOTE ENGINEERING SERVICES RECENTLY ARE: