Operational Support

Offering tailored solutions and 24/7 support

Our commitment to tailored solutions, extensive industry experience, and a collaborative approach with an owner’s mindset is what sets us apart. Our 24/7 support ensures your engineering needs are met promptly and efficiently.

The Operational Support team services include project management, document and drawing management, backdrafting, risk assessment facilitation, operational readiness, Longwall automation and support, maintenance and reliability engineering, scheduling and planning support and workflow digitisation. By providing technical assistance and administrative support, we streamline operations and maintain the smooth running of your business.

With our extensive operational experience, we help sites achieve their full potential by delivering projects that boost productivity and operational efficiency. Our team handles every aspect of project management, providing timely and cost-effective delivery
We have a proven track record of project delivery across all projects regardless of size from large capital projects to minor operational works and compliance support
Choosing us means partnering with a team dedicated to quality, compliance, and client satisfaction

Smooth and effective operation

Operational support is essential for maintaining continuous productivity and preventing costly downtime. These services ensure that your engineering information is always accurate and up-to-date, safety is enhanced through automation, and workflows are streamlined. This not only improves efficiency but also helps to maintain asset integrity and reduce operational risks.

Operational support is vital to ensuring your business operations run smoothly and effectively. By providing round-the-clock technical, project and administrative support, you can focus on core activities without disruptions.

Give us a call on 1300 957 111

How we work

Operational support services are delivered through a combination of on-site and remote support. The process begins with thoroughly assessing your operational needs and implementing customised solutions.

We leverage technology to manage documents and drawings efficiently, automate workflows, and ensure the reliability of your equipment.

Regular updates and clear communication keep you informed throughout the entire process, guaranteeing that all aspects of your operations are covered and optimised for maximum efficiency.

Words from our clients

Stanmore partnered with Waterline due to their agile and tailored engineering solutions for capital projects, and access to their experienced senior leaders and site engineers. Waterline brought an owner’s mindset to this engagement—they understood our challenges and requirements. They have been committed to delivering mutual success—can’t recommend them enough.

Been a pleasure working with Waterline, the output is a testament to their abilities.

Since engaging Waterline's 24-hour turnaround drafting services, we've seen significant benefits across both our engineering department and our trades in the field. We are now confident that we have reliable updates of our critical drawings, easily accessible by all our teams.

Providing this level of context for people that work on and operate draglines is one of the best safety shares that we can do…thanks Waterline.

A very energetic company that does its best to provide the requested services.

Trusted by our clients

Your questions answered

What operational support services do you offer?

We offer backdrafting, project management, document and drawing management, Longwall automation, maintenance and reliability engineering, workflow digitisation and scheduling support.

How do you ensure the accuracy of engineering information?

Our team uses advanced technologies and regular updates to maintain accurate and up-to-date engineering information.

Can you provide 24/7 support?

Our operational support services for backdrafting are available 24/7 to ensure continuous productivity and prevent downtime.

What makes Waterline different from other support providers?

Our commitment to customised solutions, advanced technology, and round-the-clock availability sets us apart.

Do you provide both on-site and remote support?

Yes, we offer on-site and remote support to meet your operational needs.

How do you help in maintaining asset integrity?

Our maintenance and reliability engineering services are designed to ensure your equipment’s continuous and efficient operation.

Why choose Waterline?

Choosing Waterline means partnering with a team dedicated to excellence and reliability. The operational support team is experienced in handling the unique challenges of various business operations.

Offering tailored solutions, advanced technology, and 24/7 support, we ensure your needs are met efficiently. The team’s expertise in project management, backdrafting, document management, operational readiness, longwall automation, and workflow digitisation helps streamline operations, maintain asset integrity, and reduce operational risks.

With a proven track record of enhancing productivity and preventing downtime, Waterline is your trusted partner for operational support.

Collaborate with engineers who treat your assets like their own

Discover how Waterline’s solutions can bring precision and expertise to your engineering projects.

Give us a call on 1300 957 111