Operational Support Services

When you need operational and engineering support, Waterline’s Operational Support team protects your operations 24/7 against unscheduled downtime, delays and productivity losses—on site or off site. Get supported now by our site-experienced Operations Engineering team so you can focus on planning for you.

Designed to support you when you need it most, whether you’re working on site or off, we can assist you with your projects, breakdowns, certification issues, and any other operational engineering and technology challenges that may arise on site.

As operational engineers, we know what it takes to enhance your operation across its lifecycle.

SOME OF OUR VALUED CLIENTS WE WORK WITH:

Waterline's Operational Support services:

24-hour backdrafting services

With our guaranteed 24-hour turnaround backdrafting service, you can gain absolute confidence that:

accurate drawings are available to your team in real time—on site or off site
your engineering information is accurate and up-to-date
you are reducing risks to your operations and workforce
you can make reliable informed decisions from any location

Document management service

We take ownership of your document management system to keep you compliant and your projects thriving.

Waterline’s document management service ensures you can:

easily and securely access accurate documentation, anywhere, anytime
get more time back in your day
free up your staff on site

Longwall automation

Longwall automation increases safety and efficiency. Waterline’s Operational Support team specialises in:

automation design and implementation
operator training
24/7 automation support—on site or off site

LEARN MORE HERE

Maintenance and reliability engineering

Our maintenance and reliability engineering (asset management) service includes:

maintenance strategy development
optimisation of pragmatic service sheets
engineered solutions that ensure asset integrity, reliability and productivity through high availabilities

Workflow digitisation

Increased effectiveness and efficiency are the benefits of our Operational Support Services.

Our team helps you to:

convert to paperless offices
create efficient and effective workflows and sign-off processes
design and create workflows on a digital platform such as Workforce Mobility for tasks including:
– risk assessments
– approvals
– commissioning
– installation records
– introduction to site

We also make the transition seamless with training and supporting your staff when the digitised workflows are introduced.

Capabilities

24-hour turnaround drafting
Document control
DMS administration (Bentley ProjectWise, Meridian, RedEye DMS, Aconex, SharePoint)
On site As-Built verification
On site compliance audits
Maintenance and reliability engineering
Project management
Longwall automation

See how we’ll keep your projects moving with our multi-discipline services. Download our services and case studies below. You can also download our capability statement or get in touch.