- 1300 957 111 or 07 3051 0057
- Mon - Fri: 8:00 - 17:00
- Level 2, 133 Mary Street, BNE, Q 4000
Remote Process Control Systems (PCS) Support
Our remote engineering packages give you instant access to our wide range of skill sets and certified, site-experienced electrical, mechanical, structural and control systems engineers to keep your site compliant and running safely 24/7
24/7 team support
site-experienced engineers
Without process control system (PCS) support, control system issues leave your site vulnerable to operational disruptions, reduced efficiency and compliance issues.
With our site-experienced PCS engineers you will be confident your operation and team is supported 24/7. We’ll identify faults, diagnose failures and troubleshoot problems from any location, anytime 24/7, minimising downtime and production loss.
Remote Process Control Systems SUPPORT Benefits to you
-
GUARANTEED PRIORITISATION AND SUPPORT
24-hour, 7-day on-call support
-
REMOTE SOLUTIONS
No personnel required on site to minimise your risk and limit costs
-
SECURE SUPPORT
Your project is secured against the sudden unavailability of your team
-
THE RIGHT EXPERIENCE
Site-experienced engineers with a comprehensive understanding of site operations
-
NO LOCK-IN CONTRACTS
To get your site supported as quickly as possible, this package is also offered on a month-by-month basis
Remote Process Control Systems Support package inclusions:

Our PCS engineers can identify faults, diagnose failures and troubleshoot problems from any location, anytime 24-7
basic
- 24/7 on-call support
ESSENTIAL
- 24/7 on-call support
- 12 hours - Monthly allowance of hours (business hours)
- 6 hours - Monthly allowance of hours (after hours)
- Monthly reporting
- Free implementation to site control system and processes (normally $3k)
premium
- 24/7 on-call support
- 30 hours - Monthly allowance of hours (business hours)
- 10 hours - Monthly allowance of hours (after hours)
- Dashboard for real-time transparency
- Monthly reporting
- Free implementation to site control system and processes (normally $3k)
* PACKAGE PROVISIONS:
- Remote support completed during business hours is for a minimum of 1 hour, as per our schedule of rates
- Remote support completed after hours is for a minimum 2 hours, as per our schedule of rates
- Business hours: 8am to 5pm (AEST), Mon-Fri (excluding public holidays)
- One-off purchase order required to commence remote service engagement